Shipping & Delivery
Last updated: 2 August 2026
Terra Decode fulfils handmade botanical jewellery orders from China. The shipping option, price and any free-shipping eligibility displayed at checkout form part of your order.
Order processing
Most orders are handmade, prepared and packed within 3 business days after payment is confirmed. Processing time is separate from transit time. Customised, made-to-specification or limited botanical pieces may require longer where stated on the product page or in the order communication. Business days exclude weekends and public holidays in China.
What appears at checkout
For international orders below the free-shipping threshold, checkout displays Standard Tracked Shipping. Eligible international orders of US$100 or more display Free Standard Shipping. These are service-level names, not the name of the final carrier.
Terra Decode uses manually configured flat rates rather than a live carrier quote. The cross-border and last-mile carrier is selected after dispatch according to the destination, parcel and available route. It may include YunExpress (YunTu) or another tracked logistics partner, followed by a local postal or courier service. No particular carrier is guaranteed at checkout. The carrier name, tracking number and tracking link are provided after the order is fulfilled.
International shipping rates
All rates and thresholds below are in US dollars. Orders with a discounted merchandise subtotal of US$100 or more qualify for free standard international shipping. The threshold is calculated after discounts and before taxes.
| Destination | Standard tracked shipping below US$100 | US$100 or more |
|---|---|---|
| United Kingdom | US$6.99 | Free |
| United States and Canada | US$7.99 | Free |
| Hong Kong SAR, Japan, South Korea, Singapore, Malaysia, Thailand and Vietnam | US$5.99 | Free |
| Philippines | US$6.99 | Free |
| Australia, New Zealand, Switzerland, Norway and Mexico | US$8.99 | Free |
| Austria, Czechia, Germany, Spain, France, Italy, Netherlands, Poland, Portugal, Sweden, Greece, Bulgaria, Hungary, Slovakia, Romania, Estonia, Latvia and Lithuania | US$10.99 | Free |
| Belgium, Denmark, Finland, Ireland, Croatia, Slovenia and Cyprus | US$11.99 | Free |
| United Arab Emirates and Israel | US$9.99 | Free |
| Saudi Arabia and Jordan | US$11.99 | Free |
| Qatar | US$12.99 | Free |
Domestic China delivery options and prices are calculated at checkout. Where checkout differs from this table because of a later authorised update, the checkout amount controls.
Estimated delivery times
Most international orders arrive approximately 10–20 business days from the order date. Typical transit after dispatch is 7–15 business days for much of Asia, the United States, United Kingdom, Australia and New Zealand; 8–20 business days for Canada and many European destinations; and 10–25 business days for remote areas and other international routes. Customs, local holidays, severe weather, flight capacity, strikes and carrier disruption can extend delivery to 30 business days or longer.
Delivery estimates are not guarantees. Please allow the processing period before expecting tracking movement or transit.
Tracking
All dispatched orders include tracking. Tracking information is sent to the email address used at checkout and normally appears on the Shopify order-status page or in the Shop app. Some parcels receive both an international number and a separate local last-mile number. Tracking may pause for several business days while a parcel moves between export facilities, customs and local carriers.
Customs, duties and taxes
Unless checkout expressly states otherwise, import duties, VAT, taxes, brokerage, customs-clearance and handling fees imposed by the destination are the customer's responsibility. These charges are not included in the shipping rate.
Address accuracy and order changes
Customers must provide a complete and accurate recipient name, address, postal code, telephone number and email address. Contact Terra Decode immediately if a correction is needed. Changes cannot be guaranteed after preparation or dispatch has begun.
If a parcel is returned, delayed or made undeliverable because of an incorrect or incomplete customer-provided address, refusal, failure to collect or unpaid import charges, any refund or reshipment may be reduced by the actual non-recoverable shipping, return, customs and handling costs where permitted by law.
Delays, loss and delivery issues
Carriers and customs authorities operate independently, but Terra Decode will provide reasonable assistance and remains responsible to the extent required by applicable law. A parcel still moving within the carrier's normal or investigation period is not automatically treated as lost.
If tracking has not updated for an unusually long period, or if a parcel is marked delivered but cannot be located, contact TerraDecode@Outlook.com with the order number after checking the delivery address, safe places, household members, neighbours, building reception and the local carrier. We may need to complete the carrier's investigation before providing a replacement, refund or other remedy.
Damage or incorrect items
Contact us as soon as possible if an order arrives damaged, defective or incorrect, ideally within 48 hours of delivery so that photographs and packaging can support a carrier or fulfilment claim. Include the order number and clear images of the item, outer parcel, internal packaging and shipping label. This requested reporting period does not limit mandatory consumer rights.
Contact
For shipping assistance, email TerraDecode@Outlook.com and include your full name and order number.